Refund Policy

Last updated July 17, 2026

This Refund Policy explains how billing, cancellations, and refunds work for Prominent Orange. It forms part of our Terms of Service.

Subscriptions and renewals

Paid plans renew automatically at the end of each billing period (monthly or annually) until you cancel. You can cancel anytime from your account. Cancellation stops future renewals; your plan stays active until the end of the period you have already paid for, and it is not prorated.

Refunds

Because each report consumes AI processing at the moment it runs, subscription fees and report packs are generally non-refundable once a billing period has begun or a report has been generated. We may, at our discretion, issue a refund or credit where required by law or where there was a clear billing error or a service failure on our side.

Report corrections

If a report ran with incorrect settings, you can re-run that business within 72 hours of the original report without using up your monthly allowance. This correction window is the primary remedy for a mistaken or misconfigured report, in place of a cash refund.

Duplicate or accidental charges

If you were charged twice for the same period, or charged after a valid cancellation, contact us and we will investigate and refund any confirmed erroneous charge.

How to request

Email support@prominentorange.com from the address on your account, with the charge date and a short description. We aim to respond within a few business days.

Nothing in this policy limits rights you may have under applicable consumer-protection law.