Terms of Service

Last updated July 17, 2026

These Terms of Service (the “Terms”) govern your access to and use of Prominent Orange (the “Service”), operated by Neutral Holdings LLC (“we,” “us,” or “our”). By creating an account or using the Service, you agree to these Terms.

1. The Service

Prominent Orange analyzes how AI assistants describe and recommend a business, and produces shareable audit reports. Report content is generated from third-party AI systems and public information about the business analyzed. We do not guarantee that any particular result, ranking, or recommendation will appear in any AI assistant, and results may change over time as those systems change.

2. Accounts

You are responsible for the accuracy of the information you provide, for safeguarding your login credentials, and for all activity under your account. You must be authorized to analyze any website or business you submit to the Service.

3. Plans, billing, and renewals

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected) through our payment processor. By subscribing, you authorize us to charge your payment method on each renewal until you cancel. Plan allowances (the number of businesses and reports available in a billing period) are described at the point of purchase. Optional one-time report packs are billed once when purchased.

You can cancel at any time from your account; cancellation stops future renewals and takes effect at the end of the current billing period. Refunds are governed by our Refund Policy.

4. Reseller and whitelabel use

Agency-tier accounts may present reports under their own brand and share them with their own clients. If you use the Service this way, you are responsible for your relationship with your clients, including your own terms, pricing, and support. You may not misrepresent the origin of the underlying analysis or imply an endorsement that does not exist.

5. Acceptable use

You agree not to:

• submit websites or businesses you are not authorized to analyze;
• attempt to disrupt, overload, reverse-engineer, or gain unauthorized access to the Service;
• resell or redistribute the Service except as permitted by an Agency-tier plan; or
• use the Service for any unlawful, deceptive, or infringing purpose.

6. Intellectual property

The Service, excluding your content and third-party materials, is owned by Neutral Holdings LLC and its licensors. Reports we generate for you are yours to use and share for your business purposes; the underlying software, templates, and methodology remain ours.

7. Disclaimers

The Service is provided “as is” without warranties of any kind. Audit results are informational and do not constitute professional, legal, or marketing advice. We do not warrant that the Service will be uninterrupted or error-free, or that results will be accurate or complete.

8. Limitation of liability

To the maximum extent permitted by law, Neutral Holdings LLC will not be liable for any indirect, incidental, or consequential damages, or for lost profits or revenues. Our total liability for any claim relating to the Service will not exceed the amount you paid us in the twelve months before the claim.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms or use the Service in a way that risks harm to others or to the Service.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will update the date above and, where appropriate, notify you. Continued use after changes take effect constitutes acceptance.

11. Governing law

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law rules.

12. Contact

Questions about these Terms? Email us at legal@prominentorange.com, or write to Neutral Holdings LLC, [Company mailing address — to be confirmed].